Privacy policy

This policy explains how Ellara Ceylon ("we", "us") handles your personal information when you use this website or buy from us.

What we collect

Your name, email address, delivery address, phone number and order details when you send an order request; your email address when you subscribe; and the messages you send us. We do not collect card details on this website.

How we use it

To confirm and deliver orders, send payment links, answer your questions, send the emails you ask for, prevent fraud, and meet legal obligations.

Who we share it with

Delivery companies and customs authorities (to deliver your parcel), our email and hosting providers (to run the website and send messages), and payment providers (when you pay). We do not sell your personal information.

How long we keep it

Order records are kept for as long as the law requires for accounting and tax. Other information is kept only as long as needed, and you can ask us to delete it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your data, to object to certain uses, and to withdraw consent. Contact us to use these rights. Unsubscribe from emails at any time using the link in any email.

Cookies and storage

We use only essential browser storage to remember your bag and currency choice. We do not use advertising or analytics cookies.

Contact

Questions about privacy can be sent through our contact page.